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Item Metadata only Calidad total: solución empresarial(Universidad ESAN. ESAN Ediciones, 1992-03-30) D'Alessio Ipinza, FernandoIt presents the fundamentals of the total quality strategy, in the understanding of how beneficial the implementation of this strategy is by generating valuable effects on the entire organization. It summarizes the modern concepts used by Japanese companies in administration, influenced by three North Americans: Deming, Juran and Crosby, and shows the evolution of thinking about quality based on the contribution of these authors. The central part of the article is dedicated to the philosophy of Edward Deming, the highest exponent of the modern concept of quality, for which the concepts developed by this author are explained: the fourteen points, the seven deadly diseases, the obstacles to good management and the importance of the use of graphics to objectively represent the information required for decision making. The article encourages innovation in business management, warning senior management about the traditional myopia manifested in conservative management and making them see the favorable effects that the modern concept of quality would have on their organization.Item Metadata only Innovation, Business success, Patent registration, Sales growth(Universidad ESAN. ESAN Ediciones, 2021-06-30) Garavito Hernández, Youseline; Rueda Galvis, Javier FranciscoPurpose. The purpose of this paper is to expose the impact of innovation and patent registration, as a strategy that contributes to business success in the current competitive and globalized market conditions. Design/methodology/approach. This paper presents a study on the innovation and contribution of the patent registry in the growth of economic sales of 1,746 companies in the Colombian manufacturing sector, whose applied methodology was a statistical correlation analysis and a binary logistic regression. Findings. The results reveal a positive relationship among incremental product innovations with the achievement of sales success, although it is evident that patent registration negatively influences business success as a factor in innovation. Originality/value. This study allows organizations to understand the importance of developing innovation processes and patent registration as a competitive factor that drives sales growth and success.Item Metadata only Competitividad sostenible de la pequeña empresa: un modelo de promoción de capacidades endógenas para promover ventajas competitivas sostenibles y alta productividad(Universidad ESAN. ESAN Ediciones, 2008-06-30) Vargas, Braulio; Del Castillo, CarlosIn the past three decades, the competitiveness and productivity of the small enterprise have been favored by the government, business action and technical cooperation, which have made signifi cant contributions regarding promotion, development and provision of technical assistance. In the developing economies of the Asia Pacifi c region, these efforts are explained by the fact that the small enterprise contributes without question, to job generation, local economic dynamics, collective effi ciency of business network, and economic growth. In the economies of the region, most contributions have been channeled through public policies with a focus on capacity building. Nevertheless, according to preliminary studies in the main business clusters in Peru, the government’s promotion actions have not had a steady effect in competitiveness and productivity. Evidence suggests that business development services have a limited effect as they depend solely on external interventions. In contrast, successful entrepreneurship relies more on endogenous capacities. This article introduces a framework of promotion of the productivity and sustained competitiveness in the small enterprise, laying stress on endogenous capacities and an effi cient arrangement of external interventions.Item Metadata only Transactional capability: Innovation's missing link(Universidad ESAN. ESAN Ediciones, 2013-06-30) Tello Gamarra,Jorge; Zawislak, Paulo AntônioThe topic of innovation as a source of competitive advantage for firms is consolidated in the literature. An innovation-based advantage is generally achieved by following a structured process, in which technological capability plays a key role. However, a question remains in studies into innovation, which is concerned with the reasons why not all firms that develop a technological capability are innovative. Where is the missing link? Great efforts have been made in attempts to answer to this question. However, the study of this link as a source of advantage for firms deserves further attention. This article aims to present a framework with two essential dimensions: (1) the technological capability and (2) the transactional capability. Technological capability is the ability of firms to make effective use of technical knowledge in order to improve production processes and develop new products and services. Transactional capability is defined as a repertoire of abilities, processes, experiences, skills, knowledge and routines that the firm uses to minimize its transaction costs (ex-ante and ex-post). Given that the present study is a theoretical paper, methodologically it is based on a literature review. The main finding of this study is the identification of transactional capability as the missing link in innovation. Accordingly, to be innovative, in addition to having a technological capability, a firm needs to develop its transactional capability.Item Metadata only Determinants of innovation: a multivariate analysis in Colombian micro, small and medium-sized enterprises(Universidad ESAN. ESAN Ediciones, 2019-06-01) Restrepo-Morales,Jorge Aníbal; Loaiza, Osmar Leandro; Vanegas, Juan GabrielPurpose – This paper aims to study the influence of innovation on micro, small and medium-sized enterprises (MSME) performance in Colombia through the 403 MSMES survey analysis. In particular, this paper measures the effect of participation in R&D alliances, product innovation and process innovation on it. Design/methodology/approach – MSME performance is measured through a composite index, estimated through principal components analysis using polychoric correlations, which is based on eight self-reported assessments of MSME performance. Then, this measure of performance is related to MSME participation in R&D alliances and the product and process development stance of the MSME based on an adaptation of the Miles and Snow business classification scheme, by means of an ANOVA and a linear regression. Findings – Colombian SMEs are not significantly benefitted from participation on R&D alliances. Instead, their performance appears to be dependent upon their internal innovation efforts directed to product development. Moreover, the results suggest that imitators get a performance almost as high as innovators. Originality/value – Innovation activities in Colombian SMEs are carried out informally, as they aremostly uninterested to engage in R&D activities and to develop new products by own initiative. Moreover,few of them have an R&D department. In regard to technology, results suggest that almost half of SMEs are classified as followers, namely, they use the same technology as competitors.Item Metadata only Impact of information and communication technology in Nigerian small-to medium-sized enterprises(Universidad ESAN. ESAN Ediciones, 2019-06-01) Okundaye, Kessington; Fan,Susan K.; Dwyer, Rocky J.Purpose – The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology (ICT) adoption as a business strategy to increase profitability and compete globally. Design/methodology/approach – The participants for this study consisted of executive-level SME leaders who had the authority to approve ICT implementation within their respective organizations. Individual interviews were undertaken with participants to gain an understanding of their experience of determining the merits of and implementing ICT. The technology acceptance model, which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use and intention to use technology, was applied as a framework to explain the Nigerian SME’s ICT adoption strategies. Findings – Four major themes emerged from the data analysis: ICT adoption factors, ICT roles and benefits, role of government and SME success factors. The findings of this study may help SME leaders and government leaders address many of the factors inhibiting the adoption of ICT in SMEs in Nigeria. Practical implications – This study may ensure that SMEs are successful and able to create jobs, which in turn may help to promote socioeconomic development through adoption of ICT. Originality/value – The findings from this study contribute to the knowledge base regarding factors that affect ICT adoption by SME leaders as a business strategy to increase profitability and compete globally, particularly within SMEs in Lagos, Nigeria. It further addressed the gap in existing literature regarding other factors such as the influence of culture on ICT adoption, cost of ICT implementation, available ICT skills, infrastructure and ICT knowledge gap as the primary impeding factors of ICT adoption in Nigerian SMEs.Item Metadata only Corporate governance and business innovation among listed Moroccan companies(Universidad ESAN. ESAN Ediciones, 2020-06-01) Samlal, ZoubidaPurpose: This paper aims to clarify the relationship between corporate governance (GOV) and business innovation (INOV). Does it provide the empirical evidence of how different GOV mechanisms affect INOV within listed Moroccan companies? Design/methodology/approach: The paper opted for a confirmatory quantitative study using a closedended questionnaire using a fifth-degree Likert scale. The questionnaire was administered to 54 listed Moroccan firms represented by their senior management having mainly a finance and economics background. Findings: The paper provides empirical insights and evidence about how mechanisms of GOV impact INOV within listed Moroccan companies. It suggests that effective mechanisms of GOV foster and incubate INOV. Research limitations/implications: There have been very empirical studies that investigate the relationship between GOV and innovation. As such, the authors’ conceptual framework relies more on the theoretical aspect of this subject than empirical one. Therefore, researchers are encouraged to test the proposed propositions further. Originality/value: A review of the few existing empirical studies shows mitigated results regarding the relation between GOV and innovation. The findings of this study show a significant positive relation between GOV and its mechanisms and INOV.Item Metadata only Perspectivas del Estado en el ejercicio de nuevas políticas públicas en el Perú: Una revisión panorámica de las políticas promotoras del crecimiento económico(Universidad ESAN. ESAN Ediciones, 2006-06-30) Pisfil Capuñay, MiguelThe purpose of this study is finding factual elements and systematizing theoretical guidelines which contribute to the understanding of the circumstantial relationship between the State –with its institutions– and civil society as well as shedding light on the total separation existing between these two groups in social and political contexts. Particularly we have tried to systematize the principal public policies which have a close relationship with economic growth identify which work efficiently or not in allocating public resources report on some Latin-American experiences on the successful implementation of public policies and outline new policies for our country which aim at promoting an articulated social approach for the structuring of a national strategy for productive development. Given its high impact in both social and economic fronts these new policies shall become pivots for the traditional policies (sectorial and social).Item Metadata only Políticas de fomento a la competitividad de la pequeña empresa(Universidad ESAN. ESAN Ediciones, 2007-06-30) Vargas, BraulioIn 2003 the Peruvian government launched a second wave of decentralization and devolution initiatives to the sub-national governments. The move aimed at fostering development, economic growth and job creation with a strong focus on small companies. However, evidence shows these efforts failed because properly planned policies linked to development objectives were lacking. A reference framework is proposed to design local policies that will add economic momentum, relate the local business network to external systems, and create wellbeing by fostering small business competitiveness. To help identify several types of development measures, the paper proposes to take account of the relation between the business activity and its territory, the key factors of success of innovative companies, and the business’s life cycle as related to the potential for innovation and growth.