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Author: search.filters.author.Dwyer, Rocky J.

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    Impact of information and communication technology in Nigerian small-to medium-sized enterprises
    (Universidad ESAN. ESAN Ediciones, 2019-06-01) Okundaye, Kessington; Fan,Susan K.; Dwyer, Rocky J.
    Purpose – The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology (ICT) adoption as a business strategy to increase profitability and compete globally. Design/methodology/approach – The participants for this study consisted of executive-level SME leaders who had the authority to approve ICT implementation within their respective organizations. Individual interviews were undertaken with participants to gain an understanding of their experience of determining the merits of and implementing ICT. The technology acceptance model, which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use and intention to use technology, was applied as a framework to explain the Nigerian SME’s ICT adoption strategies. Findings – Four major themes emerged from the data analysis: ICT adoption factors, ICT roles and benefits, role of government and SME success factors. The findings of this study may help SME leaders and government leaders address many of the factors inhibiting the adoption of ICT in SMEs in Nigeria. Practical implications – This study may ensure that SMEs are successful and able to create jobs, which in turn may help to promote socioeconomic development through adoption of ICT. Originality/value – The findings from this study contribute to the knowledge base regarding factors that affect ICT adoption by SME leaders as a business strategy to increase profitability and compete globally, particularly within SMEs in Lagos, Nigeria. It further addressed the gap in existing literature regarding other factors such as the influence of culture on ICT adoption, cost of ICT implementation, available ICT skills, infrastructure and ICT knowledge gap as the primary impeding factors of ICT adoption in Nigerian SMEs.
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    Predicting manufacturing employee turnover intentions
    (Universidad ESAN. ESAN Ediciones, 2020-06-01) Skelton, Angie R.; Nattress, Deborah; Dwyer, Rocky J.
    Purpose: Employee turnover expenses can cost businesses more than 100 per cent of a single employee’s annual wages and negatively affection an organization’s production and profits. High employee turnover also could affect community tax collections, social programs and physical and mental health issues. Therefore, understanding contributors to higher employee turnover remains essential for organizational managers from both a corporate and societal standpoint. This paper aims to provide an analysis of how job satisfaction and job embeddedness could predict employee turnover intent. Design/methodology/approach: A randomly selected survey which consisted of Andrews and Withey’s (1976) job satisfaction questionnaire, a global job embeddedness scale (Crossley et al., 2007) and a three-item turnover intent questionnaire derived from a survey created by Mobley et al. (1978) using a Likerttype measurement to survey randomly selected individuals used within manufacturing plants located in the Southeastern USA. Findings: The results of the multiple regression analysis showed a significant relationship between job satisfaction, job embeddedness and turnover intent; and that satisfied and committed employees are less likely to plan to leave their employment. Originality/value: Limited current information is available on how job satisfaction and job embeddedness predict turnover intentions in US Southeast manufacturing. This study includes information that shows the importance of job satisfaction and job embeddedness on retaining employees in this region and industry. Given the importance of employee retention on corporate productivity, morale and profits along with the ability to improve the organization’s positive contribution to society, it is important for managers to understand these factors and their effect on employee turnover intent.
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    Effectiveness measurement: when will we get it right?
    (Universidad ESAN. ESAN Ediciones, 2009-12-30) Dwyer, Rocky J.
    Credible demonstration of policy or program impacts depends on understanding the distinction between inputs outputs outcomes and indicators. Moreover in order to be trusted public reports on a programs' performance need to focus more selectively on identifying the key measures of performance. In the first place the aim of the article is to provide those involved in the practice of program evaluation with enhanced understanding of the current literature reports and documentation on estimating impacts and results of government programs and policies. Secondly it is designed to share definitions and guidelines used to determine economic impacts. Finally this article includes current best practices involved in measuring incremental impacts all of which we contend enable program evaluation staff providing them with new ways of approaching measurement effectiveness and accountability in a strategic and comprehensive manner.