Browsing by Subject "Quality"
Now showing items 1-3 of 3
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Assessing service quality in schools of business: dimensions of service quality in continuing professional education (CPE)
(Universidad ESAN. ESAN Ediciones , 2021-09-03 )This paper reports the results of a study on service quality in a business school. We examine the concept of service quality with data collected from 205 executive students. The results obtained from applying exploratory ...acceso abierto
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La gestión de la calidad en Perú: un estudio de la norma ISO 9001, sus beneficios y los principales cambios en la versión 2015
(Universidad del Rosario , 2016-02-22 )Considering the great importance of quality management at the present international juncture, this research reviews and analyzes the most important standard pertaining thereto, i.e. ISO 9001. In this paper, the origins of ...acceso abierto
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Un modelo de educación de calidad en economía y dirección de empresas
(ESIC , 2011-05-01 )The literature acknowledges the importance of the education in Economics and Business Administration for the competitiveness of all countries. However, what exactly is educational quality in this discipline has been ...acceso abierto