Browsing by Subject "Absenteeism"
Now showing items 1-3 of 3
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Effects of people-oriented leadership and subordinate employability on call center withdrawal behaviors
(Colegio Oficial de la Psicología de Madrid , 2018-04-01 )Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and ...acceso abierto -
Liderazgo orientado a la gente en call centers
(Universidad ESAN. ESAN Ediciones , 2017-12-01 )Purpose – Call centers generate stress and absenteeism in staff and the literature suggests that peopleoriented leadership is the right way of supervision for such a situation. This study compared its effects versus those ...acceso abierto -
Supervisor's behavioral complexity: ineffective in the call center
(International Journal of Business Science & Applied Management , 2018-02-15 )An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective ...acceso abierto