Browsing by Author "Kamble, Sachin"
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Drivers to implement a chatbot as a new channel for customer service in Peruvian financial entities
Yshikawa Kobayashi, Tatiana Lucía (Universidad ESAN , 2022 )Adopting chatbots as an additional user service channel in companies has been an essential source of savings in companies, and its adoption has increased at least during the last ten years. In addition, due to the leading ...acceso abierto