Browsing by Author "Iqbal, Mohammad"

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    • Hybrid cluster analysis of customer segmentation of sea transportation users 

      Cahyana, Bambang Eka; Nimran, Umar; Utami, Hamidah Nayati i; Iqbal, Mohammad ( Universidad ESAN. ESAN Ediciones, 2020-12-01 )
      Purpose: The purpose of this study is to apply hybrid cluster analysis in classifying PT Pelindo I customers based on the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach: ...
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